Privacy Policy

Effective date: 1 January 2026

Mabsa Group Agency Ltd ("Mabsa Group", "we", "us") respects your privacy and is committed to handling your personal data lawfully and transparently in line with the Kenya Data Protection Act, 2019.

1. Information we collect

• Identity details such as your name and phone number
• Contact details such as your email address and location
• Property interests, site visit requests and enquiry messages
• Payment and transaction records relating to your purchase
• Documents you provide for verification or transfer processing
• Technical data such as browser type and pages visited

2. How we use your information

• Respond to enquiries and arrange site visits
• Process property purchases, payments and documentation
• Provide client portal access and project updates
• Comply with legal, tax and regulatory obligations
• Improve our website and services
• Send relevant updates where you have agreed to receive them

3. Sharing your information

We do not sell your personal data. We may share it with service providers who help us operate (for example payment processors, email providers, our CRM provider and professional advisers), and with regulators or authorities where required by law. All providers are expected to protect your data and use it only for the agreed purpose.

4. Data retention

We keep personal data only for as long as necessary for the purposes described above, or as required by law — including record-keeping obligations relating to property transactions.

5. Security

We use appropriate technical and organisational measures, including access controls, encrypted connections and restricted administrative access, to protect your data against loss, misuse and unauthorised access.

6. Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings.

7. Your rights

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion where we no longer have a lawful reason to keep it
• Object to or restrict certain processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Data Protection Commissioner

8. Contact us

For privacy requests or questions, contact us at info@mabsagroup.com or +254 722 128 738. You can also send us a message.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its effective date.